RICHVALE RESORTS values the privacy and security of the information you share with us. This Privacy Statement applies to information collected through RICHVALE RESORTS (the “website”). This Statement describes how RICHVALE RESORTS collects, uses, shares, protects, or otherwise processes your personal information. By using this website, you agree to the terms of this Privacy Statement.
For promotional and voucher bookings Discounted promotional and voucher reservations including promotional upgrades are non-cancellable and non-refundable. The reservation may be transferred to a third party or, dates may be changed providing this is done at least 6 weeks prior to arrival, for a fee of £50.
All rooms will be held until 7.00 p.m. and if you are arriving after this time you must inform us to ensure your accommodation booking is not cancelled.
For on line bookings through third party companies such as Booking.com, Expedia etc.
please read their standard cancellation policies.
OUR PET POLICY
Portsonachan is a Dog friendly hotel and we welcome up to TWO well behaved Adult dogs per accommodation. A charge will be applicable and this is currently £7,50 per dog per night. You must book in advance as there is a limit to the amount of dogs that we can accommodate. No charge will be applicable for Fully Certified Guide and Assistance dogs.
Pets should be fully trained and appropriately restrained by the owner and out of respect to other guests, and in the interest of safety, we kindly request that dogs are kept on their leash when in the Hotel Property and on the roads.
We politely request that you bring doggy bedding and towels with you, and with future guests in mind, you do not allow your dogs on the sofas or beds.
Dogs are not permitted in the Restaurant nor bar areas, and will only be allowed into the Reception area and the Conservatory. Guests dining at the hotel must pre-book if they wish to bring their dogs. This will reduce the possible waiting times to be seated and will allow us to have a suitable table available in the conservatory. If you do not pre-book we cannot guarantee that a table will be available. Fully Certified Guide and Assistance dogs will be allowed in all communal areas.
Guests must clean up after their dog, if they poop you scoop! Failure to do so may result in pet owners being asked to leave without any compensation for any unused accommodation along with a £100 fine.
Guests are fully responsible for all property damages and/or injuries caused by their pets. Guests agree to indemnify the hotel, its owners and its operators and staff from all liability and damage suffered as a result of the guest’s pet(s). The hotel reserves the right to make the appropriate charges to the guests account for such damages.
All dogs banned under the Dangerous Dogs Act will be refused entry to the Hotel, its accommodation and grounds.
Collection and Use of Information
RICHVALE RESORTS collects personal information to set up and manage accounts for our social commerce services. You may need to provide RICHVALE RESORTS with personal information such as:
name and email address.
RICHVALE RESORTS uses such information for:
- website registration;
- enabling sales and other transactions;
- processing payments and settlement;
- measuring, improving, and customizing our services;
- fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.
- RICHVALE RESORTS does not hold or store credit/debit card details.
RICHVALE RESORTS combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your personal information during transmission by using Secure Sockets Layer software, which encrypts the information that you provide online at our website. We will use commercially reasonable efforts to protect your information. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate.
Further, we permit only authorized RICHVALE RESORTS employees to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between RICHVALE RESORTS and that individual or organization.
RICHVALE RESORTS processes personal information only for the purposes it was originally collected and in accordance with this Privacy Statement. RICHVALE RESORTS takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. RICHVALE RESORTS retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
RICHVALE RESORTS may send you relevant marketing communications considered to be of interest based on your profile. We aim to bring you the best offers available. If you would prefer not to receive further messages from us or our carefully selected partners then please tell us at email@example.com
OUR SMOKING POLICY
Portsonachan Hotel & Lodges has a strict NO smoking policy throughout all Guest Accommodation, Bar, Restaurant and all other indoor areas. Although smoking is not permitted within the Hotel & Guest Accommodation, Guests who smoke are permitted to do so outside in the designated areas. Please note that this policy also applies to ECigarettes. Smoking is permitted on private balconies/terraces providing that the balcony/terrace door is closed to ensure that smoke does not enter the Accommodation.
In the interest of safety and fire prevention, we kindly ask you to ensure that your Cigarettes/Cigars are properly extinguished before their disposal.
Portsonachan respectfully requests that guests adhere to this policy.
In the event that a Guest smokes inside their Accommodation the Hotel reserves the right to charge a £100 Deep Cleaning Fee to the room occupant.
If you have questions or concerns related to this Privacy Statement, please contact us by email or by post: RICHVALE RESORTS Administration offices Calle RIbeiro 1, Entreplanta, Arroyo de la Miel Malaga 29631
Cookies and logs
Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. RICHVALE RESORTS uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.
RICHVALE RESORTS also uses information gathered from logs and cookies to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. RICHVALE RESORTS retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
RICHVALE RESORTS may disclose personal information where:
• required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;
• RICHVALE RESORTS has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or other people;
• RICHVALE RESORTS has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed;
• it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
• it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to RICHVALE RESORTS;
• the information is public;
• you have provided consent or with your direction or other reasons allow it or other laws require it.
When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfill the disclosure purpose. RICHVALE RESORTS may disclose aggregate or statistical information to our business partners, for public relations purposes, or other purposes.